JDInet is hiring an Information Technology Help Desk Manager to join our team in Grand Rapids, MN.

If you're an experienced IT professional who enjoys solving technical challenges, leading Help Desk operations, and building strong client relationships, we'd like to hear from you. This role combines hands-on technical support with Help Desk management, coordinating field services, supporting Microsoft 365 and Windows environments, and helping businesses keep their technology running reliably. 

What we're looking for:

• 4–7+ years of IT support experience, preferably in a Managed Service Provider (MSP) environment
• Experience with Microsoft 365, Windows, networking, and Help Desk operations
• Strong troubleshooting and customer service skills
• Ability to manage priorities independently and take ownership through issue resolution
• Experience with PSA/RMM platforms is a plus (Autotask, N-Able, Datto RMM, etc.) 

What we offer:

• Competitive salary: $55,000–$75,000
• PTO, 401(k), bonus opportunities, and a full benefits package
• Opportunity to work with a team focused on accountability, practical problem-solving, and delivering outstanding service to local businesses. 

If you're ready to make an impact while helping businesses stay secure, connected, and productive, we'd love to hear from you.